Refund policy

A problem with your order

If an item arrives damaged, defective, incorrect or appears to be missing, email hello@kinfolksandcookoffs.com promptly with your order number and a description of the problem. Include photos when possible, and keep the item and packaging while we review it.

K&C is your point of contact. We will review the issue with our supplier and work toward an appropriate resolution, which may include a replacement or refund. Please contact us for instructions before returning anything.

Tools and other non-food items

You may request a return within 30 days of delivery for an unused item in its original packaging. Email us first for authorization and the correct return instructions.

For a change-of-mind return, you pay return shipping and the original shipping charge is not refunded. These conditions do not apply in the same way to a confirmed defect, wrong item or other remedy required by law.

Seasonings, sauces and other consumable products

Opened food and consumable products cannot be returned. Other food and consumable returns require prior written authorization. Please contact K&C before sending anything back. If there is a problem with quality, condition or the item received, tell us so we can review it with our supplier. This does not limit remedies for a defective or incorrect product required by applicable law.

Cancellations and refunds

Email us as soon as possible to request a cancellation or change. Orders move into fulfillment promptly, so we will check whether the request can still be accommodated. If we can stop fulfillment, we will refund the canceled items, applicable taxes and any unused shipping charges.

We will confirm approved refunds and issue them to the original payment method where available. Your payment provider's posting time may vary.

Nothing in this policy limits rights or remedies provided by applicable law.