Shipping policy

Kinfolks & Cook-offs offers Butcher BBQ seasonings, sauces and cooking tools, shipped directly by our supplier.

Shipping charges and available destinations are shown at checkout before payment. Rates vary with the items and delivery address. Any applicable handling or oversized-item charges are included in the checkout shipping total.

Processing and carrier transit are separate stages. Delivery estimates are estimates, and tracking will be provided when available. Items may arrive in more than one package.

If we cannot ship within the stated shipment period, we will contact you with an updated estimate and the option to accept the delay or cancel for a prompt refund. We will obtain any consent required for a delay.

For a late, damaged or missing package, email hello@kinfolksandcookoffs.com with your order number. K&C will review the problem and work with our supplier and the carrier on the appropriate next steps.

Please check your address carefully before payment. Contact us promptly if it needs correcting, as changes may no longer be possible once fulfillment starts.